Order and Shipping Policy

Our order and shipping policy is designed to ensure fast, secure, and fully transparent order processing. Below, you will find detailed information about order processing times, shipping methods, payments, order changes, and what you can expect at each stage.

1. Order Processing Time

Orders are processed within 1–3 business days. Orders placed before 12:00 PM local time will be prioritized where possible. After placing an order, every customer will receive an order confirmation email.

2. Shipping and Delivery

Frigentra offers fast and reliable international shipping to the United Kingdom.

Standard Shipping (Free):

Processing: 1–3 business days

Total delivery time: 6–14 business days (depending on the country)

Cost: free, with no minimum order value

Includes a tracking number

3. Estimated Delivery Time by Country

United Kingdom: 2–7 days (standard shipping)

4. Shipping Notifications

Orders are shipped from Monday through Saturday. Once your order has been shipped, you will receive an email with your tracking number. You can check your order status on our website at any time.

5. Delivery Delays and Communication

If delivery takes longer than the standard estimated delivery time, we will contact you directly to provide updated information and support. The stated delivery times are estimates and may change due to stock availability, customs clearance, courier workload, or other circumstances beyond our control.

6. Placing an Order

1. Browse our products and select your preferred size or variant.
2. Click Add to cart and then proceed to the secure checkout.
3. Enter your correct shipping and billing details, and carefully check your postal code and address.
4. Choose your preferred shipping method: standard (free) or express.
5. Review your order summary and make sure all details are correct.
6. Read our Returns and Refunds Policy. During checkout, you will be asked to accept our terms and conditions.
7. Choose one of our secure, SSL-encrypted payment methods and complete your purchase.

7. Accepted Payment Methods

We accept:

• Credit and debit cards: VISA, Mastercard, Maestro, and AMEX
• Bank transfer

8. Changing and Cancelling Orders

You can change or cancel your order within 24 hours of placing it by contacting our customer service team at info@frigentra-usa.shop.

Once an order has begun processing, it can no longer be changed or cancelled. If an order is already being processed, we reserve the right to refuse a cancellation request. In that case, please wait for delivery and use our 30-day returns policy.

9. Shipping Costs and Insurance

Standard shipping is free to all countries we ship to, with no hidden costs and no minimum order value.

Express shipping costs $7.95 USD. The exact amount will be displayed during checkout.

If you experience any shipping issues, please contact us immediately at info@frigentra-usa.shop.

10. International Orders — Customs, Fees, and Taxes

For international orders, the customer may be required to pay customs duties, import taxes, handling fees, or other charges imposed by local customs authorities.

These costs are not included in the product price or shipping costs unless expressly stated otherwise during checkout.

If the customer refuses to pay customs duties and the shipment is returned to the sender, return shipping costs and other non-recoverable costs may be charged.

We recommend checking the customs regulations applicable in your country before placing an order.

11. Consumer Rights

Consumer rights vary by country. Nothing in this policy limits any mandatory rights you may have under local consumer protection laws.

If applicable law grants you rights that differ from those described in this policy, the applicable law will take precedence.

12. Secure Payments and Data Protection

All transactions are protected by industry-standard SSL/TLS encryption.

We comply with the PCI DSS standard to protect payment information.

Personal data is processed in accordance with our Privacy Policy and applicable data protection laws.

13. Delivery Issues and Address Accuracy

An incorrect or incomplete address may result in delivery delays, the shipment being returned to the sender, or additional courier charges.

If a shipment is returned due to an incorrect address or a failed delivery attempt, the customer is responsible for the cost of reshipping.

Shipments that are refused upon delivery or abandoned during customs clearance may not be eligible for a refund. Any costs incurred may be deducted from the refund amount due.

If your shipment is lost or damaged in transit, please contact us immediately at info@frigentra-usa.shop. Include your order number and tracking number so that we can investigate the situation and provide an appropriate solution.

14. Order Tracking and Customer Service

Once your order has been shipped, you will receive an email containing your tracking number and a link to the courier’s website.

You can check your order status on our website at any time.

Customer Service

Opening hours: Monday – Saturday, 9:00 AM–5:00 PM CET

Email: info@frigentra-usa.shop

Response time: within 24 business hours

15. Important Information

Processing and delivery times are estimates and may be longer during periods of high demand, such as holidays or sales periods.

Orders containing multiple products may be shipped in separate packages, each with its own tracking number.

For orders that need to be delivered quickly, we recommend choosing express shipping.

We are not responsible for delays caused by customs inspections, incorrect addresses, courier delays, or events beyond our control.

16. Company and Legal Information

Store name: Frigentra

Website: frigentra-usa.shop

Email: info@frigentra-usa.shop

Opening hours: Monday – Saturday, 9:00 AM–5:00 PM CET