Terms and Conditions

Welcome to Frigentra, operated by Frigentra (hereinafter referred to as the ‘company’, ‘we’, ‘us’ or ‘our’). By visiting our website, using our services or application (collectively referred to as the ‘service’), you accept these terms and conditions (the ‘terms’). If you do not agree with any part of these terms, you must immediately stop using the service.

By visiting our website and/or purchasing products from us, you use our service and agree to the terms below, including any additional terms and policies referred to herein and/or available through hyperlinks.

These terms apply to all users of the website, including, but not limited to, visitors, customers, merchants and people who contribute content.

Please read these terms carefully before visiting or using our website. By using any part of the website, you agree to these terms.

If you do not agree to all the provisions of this agreement, you may not access the website or use our services.

New features or tools added to our current online store are also subject to these terms. You can always consult the most recent version of the terms on this page.

We reserve the right to update, amend or replace any part of these terms by publishing changes on our website.

SECTION 1 — ACCEPTANCE AND ELIGIBILITY

By accepting these terms, you represent and warrant that:

• You are at least 18 years old or have reached the age of majority required in your jurisdiction.
• You are legally authorized to enter into a binding agreement with us.
• You have given permission to minors under your responsibility to use this website under your supervision.
• You are not subject to any legal restriction that prevents you from using our service.

You may not use our products for any illegal or unauthorized purpose. When using the service, you must not violate any laws applicable in your jurisdiction, including, but not limited to, copyright laws.

You must not transmit any viruses, worms or other harmful code.

A breach or violation of any of these terms will result in the immediate termination of your access to the service.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse service to anyone, at any time and for any reason.

You understand that your content, excluding payment card information, may be transferred unencrypted. This may include:

(a) transfers across various networks; and
(b) changes made to adapt content to the technical requirements of connecting networks or devices.

Payment card information is always encrypted during transfer across networks.

You agree not to reproduce, duplicate, copy, sell, resell or otherwise exploit any part of the service or website content without our express written permission. This prohibition also applies to the use of and access to the service.

The headings in this agreement are included solely for convenience and do not limit these terms or otherwise affect them.

SECTION 3 — PERSONAL USE

You confirm that you use the website solely to purchase products for personal, non-commercial use, as the primary purchaser and not as a representative of or on behalf of another person.

SECTION 4 — PRICES AND PAYMENT TERMS

4.1 Prices

All prices on our website are displayed in United States dollars (USD).

Prices exclude any fees, taxes, import duties or other administrative surcharges, unless otherwise stated at checkout.

Prices may change without prior notice.

We reserve the right to modify products or remove them from our range at any time.

4.2 International Orders — Import Duties and Taxes

Any import duties, taxes, import charges or other levies associated with importing products to your delivery address are your responsibility and are not included in the product price.

Our goods are shipped with import duties and taxes unpaid.

As the purchaser, you are the importer and are responsible for correctly paying any applicable import duties and/or import taxes and complying with all laws applicable in the country of import.

4.3 Accepted Payment Methods

We accept the following payment methods:

• Credit cards: VISA, Mastercard, Maestro and AMEX.
• PayPal.
• Bank transfer.
• Cash App.

4.4 Payment Processing

Payment must be made when the order is placed.

We may use third-party payment processors to process transactions.

You are responsible for providing complete and accurate payment information.

We are not responsible for failed payments or issues caused by third-party payment processors.

4.5 Failed Payments

If a payment fails, we reserve the right to suspend or cancel the order until full payment has been received.

4.6 Pricing Errors

If we determine that a product has been priced incorrectly, we will notify you as soon as possible. You may then:

• Confirm the order again at the correct price; or
• Cancel the order.

If we are unable to contact you or receive no response, the order will be considered cancelled and any amount paid will be refunded in full.

We are not obligated to fulfil an order if the price displayed on the website was incorrect, even if you have already received an order confirmation.

SECTION 5 — PLACING AN ORDER

5.1 Ordering Process

After you place an order, it remains subject to product availability in stock.

If there is sufficient stock to fulfil your order, you will receive an order confirmation. This confirmation serves as acknowledgement that we have received your order.

5.2 Formation of the Contract

A contract is formed only when we send you an order confirmation and applies exclusively to the products listed in that confirmation.

These terms form an integral part of the contract concluded.

5.3 Multiple Products

If your order contains multiple products, they may be delivered in separate shipments and at different times.

5.4 Right to Refuse an Order

We reserve the right to refuse or reject an order you place at any time, including after an order confirmation has been sent.

We are not liable to you or any third party for cancelling or rejecting an order.

5.5 Cancellation of an Order by Us

If we cancel your order after receiving payment, including where an order confirmation has already been sent, we will refund the full order amount.

SECTION 6 — DELIVERY

6.1 Delivery Terms

We will do our best to deliver your order to the delivery address you provided when placing the order.

The estimated delivery times are:

• Standard shipping: 6–14 business days.
• Express shipping: 3–10 business days.

Delivery time depends on the delivery location.

If we cannot meet the estimated delivery date, we may notify you.

6.2 Transfer of Risk

The risk relating to the product passes to you once the product has been delivered to the specified delivery address, unless the delivery delay results from your failure to fulfil your obligations under these terms.

6.3 Failed Delivery

If you are unable to accept the shipment, we may leave a notice with instructions for another delivery attempt or for collecting the shipment from the carrier.

If delivery is delayed because you refuse the shipment without a valid reason, we may charge you the resulting costs and fees.

6.4 Customs Delays

We are not responsible for delays caused by:

• Customs inspections.
• An incorrectly provided address.
• Force majeure events beyond our control.

SECTION 7 — ORDER CHANGES AND CANCELLATIONS

7.1 Cancellation by the Customer

You may cancel or change your order within 24 hours of placing it by contacting our customer service at:

info@frigentra-usa.shop

Once an order has been packed or shipped, it can no longer be cancelled or changed.

In that case, you must return the order in accordance with our return and refund policy.

7.2 Automated Processing

Because we use a fully automated order processing system, the shipping process begins immediately after an order is placed.

Therefore, we can no longer stop the shipping process once processing has begun.

SECTION 8 — DEFECTIVE, DAMAGED OR INCORRECT PRODUCTS

8.1 Reporting Issues

If the product you received is defective or damaged, or does not match your order, you must contact us within 7 days of delivery at:

info@frigentra-usa.shop

Please include:

• Your order number.
• A description of the issue.
• Photos clearly showing the defect or damage.

8.2 Resolution

At our discretion, our obligation to you regarding defective products is limited to one of the following solutions:

• Replace the product free of charge; or
• Refund the full purchase price.

8.3 No Return Required

You do NOT need to return defective, damaged or incorrectly delivered products to us.

You may keep the product, give it to someone else or dispose of it responsibly.

We only require photographic evidence to process your claim.

SECTION 9 — RETURNS AND REFUNDS

Our return and refund policy forms part of these terms and describes the rules that apply to the use of our website and services.

9.1 Return Period

Most products can be returned within 30 days of the delivery date.

Returns must comply with the conditions in our return policy and must be registered before the product is sent back.

9.2 Return Shipping Costs

The customer is responsible for return shipping costs when the return results from a change of mind or dissatisfaction with the purchase.

For defective products or products that do not conform to the agreement, returning the product is not required.

9.3 Processing Refunds

After the returned product has been received and approved, the refund will be processed through the original payment method within 5–7 business days.

More information can be found in our return and refund policy.

SECTION 10 — GIFT CARDS AND PROMOTIONAL CODES

10.1 Use of Offers

When purchasing products on our website, you may use our promotional codes or discount vouchers.

10.2 Restrictions

You may use only one promotional code or discount voucher per order.

Discount vouchers:

• Have no cash value.
• Do not accrue interest.
• Cannot be exchanged for cash.

If the value of the discount voucher is insufficient to cover the full order amount, you may pay the remaining amount using another payment method.

10.3 Refunds

If you use a discount voucher when placing an order and later return the order, the value of the discount voucher used will not be refunded.

SECTION 11 — ACCURACY OF INFORMATION

We are not responsible if information on this website is inaccurate, incomplete or outdated.

The content of this website is provided for general informational purposes only. You should not use this information as the sole basis for making decisions without first consulting primary, more accurate, more complete or more up-to-date sources of information.

Your use of the information on this website is at your own risk.

We reserve the right to change the content of this website at any time, but we are not obligated to update information on the website.

You agree that you are responsible for monitoring changes to our website.

SECTION 12 — PRODUCTS AND SERVICES

Certain products or services may be available exclusively online through our website.

These products or services may be available in limited quantities and may only be returned or exchanged in accordance with our return and refund policy.

We have made every effort to display the colours and images of our products in the online store as accurately as possible.

However, we cannot guarantee that the colours displayed on your screen will exactly match the actual colours of the products.

We reserve the right, but are not obligated, to restrict the sale of our products or services to certain people, geographic regions or jurisdictions.

All product descriptions and prices may be changed at our discretion at any time and without prior notice.

We do not guarantee that:

• The quality of products, services, information or other materials purchased or obtained by you will meet your expectations; or
• Any errors in the service will be corrected.

SECTION 13 — BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us.

At our discretion, we may limit or cancel quantities purchased per person, household or order.

If we change or cancel an order, we may attempt to notify you using the contact information you provided when placing the order:

• Email address.
• Billing address.
• Phone number.

You agree to provide current, complete and accurate purchase and account information for all purchases made in our online store.

You agree to promptly update your account information, including:

• Your email address.
• Your payment card numbers.
• The expiry dates of your payment cards.

This allows us to complete your transactions and contact you when necessary.

SECTION 14 — THIRD-PARTY TOOLS AND LINKS

14.1 Optional Tools

We may provide you with access to third-party tools that we neither monitor nor control.

You acknowledge and agree that we provide access to such tools on an ‘as is’ and ‘as available’ basis, without any warranties, representations or conditions of any kind.

Your use of optional third-party tools is entirely at your own risk.

14.2 Links to Third-Party Websites

Certain content, products and services available through our service may include materials from third parties.

We are not obligated to monitor or evaluate the content or accuracy of such materials.

We make no warranties and accept no liability for:

• Third-party materials.
• Third-party websites.
• Products or services offered by third parties.

SECTION 15 — INTELLECTUAL PROPERTY

15.1 Ownership

All content, trademarks, logos and software on this website are the exclusive property of Frigentra or are used under an appropriate licence.

Without our express written permission, you may not:

• Copy any material on this website.
• Modify any material on this website.
• Distribute any material on this website.
• Use any material on this website to create derivative works.

15.2 Procedure for Reporting Copyright Infringement

If you wish to report an alleged copyright infringement, please send written notice to:

info@frigentra-usa.shop

The notice must include:

• Identification of the copyrighted work.
• The URL of the material to which the alleged infringement relates.
• Your contact details and a statement that you are acting in good faith.
• An electronic or physical signature of the rights holder.

SECTION 16 — COMMENTS AND USER-SUBMITTED MATERIAL

If you submit certain materials at our request, or if you submit creative ideas, suggestions, proposals, plans or other materials without our request, whether online, by email, by regular mail or otherwise, you agree that we may, at any time and without restriction:

• Edit them.
• Copy them.
• Publish them.
• Distribute them.
• Translate them.
• Use them in any medium.

We may, but are not obligated to, monitor, edit or remove content that we determine, at our discretion, to be:

unlawful, offensive, threatening, defamatory, libellous, pornographic, obscene or otherwise objectionable.

You agree that your comments will not violate any third-party rights, including:

• Copyrights.
• Trademark rights.
• Privacy rights.
• Personality rights.
• Other proprietary rights.

SECTION 17 — PRIVACY AND DATA PROTECTION

17.1 Privacy Policy

Your personal data is processed in accordance with our privacy policy.

17.2 Data Collection

We collect personal data necessary to:

• Fulfil orders.
• Process payments.
• Improve our services.

This is done in accordance with applicable data protection legislation.

17.3 Your Rights

To the extent provided for by applicable law, you have the right to:

• Access your personal data.
• Have your data corrected.
• Have your data deleted.
• Restrict the processing of your data.
• Transfer your data.
• Object to the processing of your data.

17.4 Security

We use technical and organisational security measures that meet generally accepted industry standards to protect your data.

In the event of a data breach, we will notify you and the relevant authorities when required by law.

SECTION 18 — COOKIES AND TRACKING

18.1 Types of Cookies

We use necessary cookies, performance cookies, functional cookies and advertising cookies to:

• Ensure the basic functionality of the website.
• Analyse website usage.
• Provide personalised content.

18.2 Disabling Cookies

You can manage your cookie settings through:

• Your browser settings.
• Our cookie consent banner.

Disabling cookies may affect how the website functions.

18.3 Third-Party Cookies

We may allow analytics and advertising service providers to place cookies on your device.

Detailed information can be found in the respective privacy notices of these providers.

SECTION 19 — PROHIBITED USES

In addition to the other restrictions in these terms, you are prohibited from using the website or its content:

• For any illegal purpose.
• To encourage others to perform or participate in illegal acts.
• To violate international, national, regional or local laws, regulations or ordinances.
• To infringe our intellectual property rights or those of others.
• To harass, abuse, insult, harm, defame, disparage, intimidate or discriminate against others.
• To provide false or misleading information.
• To upload or transmit viruses or other harmful code.
• To collect or track the personal data of others.
• To send spam, engage in phishing or collect website data through scraping, spiders, crawlers or similar methods.
• For obscene or immoral purposes.
• To interfere with or circumvent the security features of the service.

We reserve the right to terminate your use of the service if you violate any of these prohibited uses.

SECTION 20 — DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

20.1 Disclaimer of Warranties

We do not guarantee, represent or warrant that your use of our service will be:

• Uninterrupted.
• Timely.
• Secure.
• Error-free.

You expressly agree that your use of the service, or inability to use the service, is entirely at your own risk.

The service and all products and services delivered through the service are provided on an ‘as is’ and ‘as available’ basis, without warranties, representations or conditions of any kind, either express or implied.

20.2 Limitation of Liability

In no event shall Frigentra or our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers or licensors be liable for any:

• Damage or injury.
• Loss or claim.
• Direct damages.
• Indirect damages.
• Incidental damages.
• Punitive damages.
• Special damages.
• Consequential damages.

This includes, but is not limited to:

• Loss of profits.
• Loss of revenue.
• Loss of savings.
• Loss of data.
• Replacement costs.
• Similar damages.

Because certain jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability in those jurisdictions is limited to the maximum extent permitted by applicable law.

SECTION 21 — INDEMNIFICATION

You agree to indemnify, defend and hold harmless Frigentra and our parent companies, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers and employees from any third-party claims or demands, including reasonable legal fees, arising from:

• Your breach of these terms.
• Your violation of applicable law.
• Your infringement of a third party’s rights.

SECTION 22 — SEVERABILITY

If any provision of these terms is found to be unlawful, void or unenforceable, that provision will remain enforceable to the extent permitted by applicable law. The unenforceable part will be deemed severed from these terms.

Such a determination will not affect the validity and enforceability of the remaining provisions.

SECTION 23 — TERMINATION

The obligations and liabilities of the parties that arose before the termination date will survive the termination of this agreement for all purposes.

These terms remain in effect until terminated by you or us.

You may terminate these terms at any time by notifying us that you no longer wish to use our services, or by ceasing to use our website.

If we determine, at our discretion, that you have failed to comply with any provision of these terms, or suspect that you have done so, we may terminate this agreement at any time without prior notice.

SECTION 24 — GOVERNING LAW AND COMPETENT COURT

24.1 Primary Governing Law

These terms and any separate agreements under which we provide services to you are governed by and construed in accordance with the laws of the Kingdom of the Netherlands, without regard to conflict-of-law rules.

24.2 Application of Laws in Multiple Jurisdictions

For customers in certain markets, mandatory consumer protection laws may also apply, including laws in:

• The European Union.
• The United Kingdom.
• Australia.
• Canada.
• New Zealand.
• The United States.

24.3 Dispute Resolution

Disputes arising out of or relating to these terms are subject to the jurisdiction of the courts of the United Kingdom, unless applicable consumer protection legislation provides otherwise.

SECTION 25 — ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these terms does not constitute a waiver of that right or provision.

These terms, together with any policies or operating rules published by us on this website or in relation to the service, constitute the entire agreement and understanding between you and us.

These documents supersede all prior or contemporaneous agreements, communications and proposals, whether oral or written, relating to your use of the service.

SECTION 26 — CHANGES TO THESE TERMS

We reserve the right, at our discretion, to update, amend or replace any part of these terms by publishing changes on our website.

You are responsible for regularly checking our website for changes.

Your continued use of or access to the website or service after changes have been published constitutes acceptance of those changes.

SECTION 27 — COMPANY INFORMATION

• Store Name: Frigentra
• Company Name: Frigentra
• Email Address: info@frigentra-usa.shop
• Opening Hours: Monday–Saturday, 9:00 AM–5:00 PM CET
• Website: https://frigentra-usa.shop

SECTION 28 — CONTACT DETAILS

Questions about these terms can be sent to:

• Email: info@frigentra-usa.shop
• Opening Hours: Monday–Saturday, 9:00 AM–5:00 PM CET

Last updated: July 8, 2026

Governing law: These terms are governed by the laws of the United Kingdom, without regard to conflict-of-law rules.